Behavioral Health Intake Navigator

101 Rogers Memorial Hospital, Inc.; Town of Oconomowoc (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Employee share program

Life/disability insurance

Flex spending accounts

Tuition reimbursement

Health and wellness program

EAP

Job summary

Rogers Behavioral Health in Wisconsin seeks an Intake Specialist to greet patients, collect and verify medical and insurance information, and guide admissions through a compliant process within a collaborative team.

Expertise in HIPAA, EMTALA, and Cerner is valued; CPR/NCI certifications and mental health experience are preferred. The role includes on-call shifts, weekend coverage, and a strong focus on patient experience and accurate documentation.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• CPR certification within 30 days of hire and re-certification on a Bi-annual basis.
• NCI training within 60 days; annual re-certification required.
• Mental health experience preferred; computer skills including word processing.
• Experience in insurance/billing preferred; valid driver’s license preferred in Oconomowoc.

Responsibilities

• Welcome patients and caregivers; educate about admissions process.
• Gather, confirm and input medical, insurance and demographic information.
• Explain admissions forms and obtain signatures for admissions.
• Register patients in Cerner; scan and label documents.
• Conduct initial safety checks and manage belongings; assist in crisis as needed.
• Coordinate admissions with Patient Access and transfers; on-call coverage.
• Document accurately; ensure compliance with HIPAA, EMTALA and regulatory standards.
• Educate patients on insurance coverage; collaborate with multi-disciplinary team.
• Schedule bed assignments; communicate with admitting staff and referents.
• Complete admissions duties and participate in ongoing staff training.

Skills

Interpersonal communication

HIPAA knowledge

Crisis de-escalation

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree

CPR certification

NCI training

Annual re-certification

Mental health experience preferred

Computer skills (word processing)

Insurance/billing experience preferred

Oconomowoc area: valid driver's license preferred

Tools

Cerner system

e-signature tools

Job description

Rogers Behavioral Health in Wisconsin seeks an Intake Specialist to greet patients, collect and verify medical and insurance information, and guide admissions through a compliant process within a collaborative team.

Expertise in HIPAA, EMTALA, and Cerner is valued; CPR/NCI certifications and mental health experience are preferred. The role includes on-call shifts, weekend coverage, and a strong focus on patient experience and accurate documentation.