Cards & Payments Projects Lead - Client Training & Support

CU*Answers; Kentwood (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CU*Answers in Kentwood, MI is seeking a Cards and Payments Project Support Specialist to help credit unions with card services, RTP, FedNOW, and bill pay projects. You’ll coordinate between vendors and internal teams and deliver training.

The role emphasizes customer service, problem solving, and clear communication as you support conversions, test programming changes, and maintain project documentation.

Qualifications

• 1–2 years office or financial services experience (degree preferred).
• Strong customer service skills and comfort working with technical teams.
• Excellent communication, problem-solving, and multi-tasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU*BASE is a plus.

Responsibilities

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services.
• Provide client training and day-to-day software support.
• Collaborate with credit unions, vendors, programmers, and internal teams.
• Become a product expert for internal teams to assist with client interaction.
• Maintain project tracking documentation and support team resources.
• Assist with testing and verification of programming changes.

Skills

Customer service

Problem solving

Multi-tasking

MS Office

Communication

Technical collaboration

Education

Degree preferred

Tools

CU*BASE

Job description

CU*Answers in Kentwood, MI is seeking a Cards and Payments Project Support Specialist to help credit unions with card services, RTP, FedNOW, and bill pay projects. You’ll coordinate between vendors and internal teams and deliver training.

The role emphasizes customer service, problem solving, and clear communication as you support conversions, test programming changes, and maintain project documentation.