Client Support Specialist — Software Helpdesk

CU*Answers; Grand Rapids (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

CU*Answers in Grand Rapids, MI is seeking a Client Service Representative to be the first point of contact for credit unions needing software support. This full-time role runs 9:00am–6:00pm, Monday through Friday, with on-site work.

You will respond to client calls, research issues, escalate when needed, document concerns, and continue expanding your skills as you support credit unions and their communities with cutting-edge technology.

Qualifications

• High school diploma/GED + 1–2 years of admin or customer service experience
• Strong communication, organization, and multitasking skills
• Proficiency in Microsoft Office and excellent typing/phone skills
• Ability to work independently and handle confidential information
• Strong attention to detail and a positive, client-focused mindset
• Valid driver’s license and willingness to travel occasionally

Responsibilities

• Respond to incoming client calls and provide software support
• Research issues and offer effective solutions
• Escalate cases to the appropriate team when needed
• Document software concerns and contribute to team goals
• Continue growing your skills and knowledge
• Provide occasional on-site training or support as needed

Skills

Customer service

Communication

Multitasking

Office software

Typing/phone skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CU*Answers in Grand Rapids, MI is seeking a Client Service Representative to be the first point of contact for credit unions needing software support. This full-time role runs 9:00am–6:00pm, Monday through Friday, with on-site work.

You will respond to client calls, research issues, escalate when needed, document concerns, and continue expanding your skills as you support credit unions and their communities with cutting-edge technology.