Cards & Payments Project Expert

CU*Answers; Grand Rapids (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

CU*Answers is seeking a Cards and Payments Project Support Specialist to support credit unions with card services, RTP, FedNOW, and bill pay–related projects. You will serve as a product expert, coordinate project details between vendors and internal teams, deliver training, and provide high-quality client support.

Join a collaborative, fast-paced team focused on money movement technology and platform changes, while ensuring smooth conversions and effective client interactions.

Qualifications

• 1–2 years office or financial services experience preferred.
• Strong customer service skills and comfort working with technical teams.
• Excellent communication, problem-solving, and multi-tasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU*BASE is a plus.
• Proven attention to detail and accuracy.

Responsibilities

• Coordinate and support projects involving plastics, RTP, FedNOW, and bill pay services.
• Provide client training and day-to-day software support.
• Collaborate with credit unions, vendors, programmers, and internal teams.
• Become a product expert for internal teams to assist with client interaction.
• Maintain project tracking documentation and support team resources.
• Assist with testing and verification of programming changes.

Skills

Customer service

Communication

Training delivery

Project coordination

Technical collaboration

Multi-tasking

Education

Bachelor's degree preferred

Tools

CU*BASE

Microsoft Office

Job description

CU*Answers is seeking a Cards and Payments Project Support Specialist to support credit unions with card services, RTP, FedNOW, and bill pay–related projects. You will serve as a product expert, coordinate project details between vendors and internal teams, deliver training, and provide high-quality client support.

Join a collaborative, fast-paced team focused on money movement technology and platform changes, while ensuring smooth conversions and effective client interactions.