Cards and Payments Project Specialist

CU*Answers; Grand Rapids (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

CU*Answers is seeking a Cards and Payments Project Support Specialist to support credit unions with card services, RTP, FedNOW, and bill pay–related projects. You will serve as a product expert, coordinate project details between vendors and internal teams, deliver training, and provide high-quality client support.

Join a collaborative, fast-paced team focused on money movement technology and platform changes, while ensuring smooth conversions and effective client interactions.

Qualifications

• 1–2 years office or financial services experience preferred.
• Strong customer service skills and comfort working with technical teams.
• Excellent communication, problem-solving, and multi-tasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU*BASE is a plus.
• Proven attention to detail and accuracy.

Responsibilities

• Coordinate and support projects involving plastics, RTP, FedNOW, and bill pay services.
• Provide client training and day-to-day software support.
• Collaborate with credit unions, vendors, programmers, and internal teams.
• Become a product expert for internal teams to assist with client interaction.
• Maintain project tracking documentation and support team resources.
• Assist with testing and verification of programming changes.

Skills

Customer service

Communication

Training delivery

Project coordination

Technical collaboration

Multi-tasking

Education

Bachelor's degree preferred

Tools

CU*BASE

Microsoft Office

Job description

Description

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We’re looking for a

Description

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We’re looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay–related projects. In this role, you’ll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you!

What You’ll Do

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services
• Provide client training and day-to-day software support
• Collaborate with credit unions, vendors, programmers, and internal teams
• Become a product expert for internal teams to assist with client interaction
• Maintain project tracking documentation and support team resources
• Assist with testing and verification of programming changes

What You Bring

• 1–2 years office or financial services experience (degree preferred)
• Strong customer service skills and comfort working with technical teams
• Excellent communication, problem-solving, and multi-tasking abilities
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience with CU*BASE is a plus
• Proven attention to detail and accuracy

Why You’ll Love Working With Us

You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide. We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

What is CU*Answers?

CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice

This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be. CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.