Card Services Manager

Community First Credit Union; Neenah (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Community First Credit Union in Wisconsin is seeking a Card Services Manager to lead programs for cards, digital payments, and ATM/gift card services. You will oversee a team dedicated to member-first payment solutions in a regulated environment and drive continuous improvement in service delivery.

You will collaborate across departments to enhance processes, mentor staff, and deliver data-driven insights that strengthen member satisfaction and loyalty.

Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field.
• Five+ years of experience in member service operations functions: card programs, digital banking, or financial services.
• Three+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills with the ability to collaborate cross-functionally.
• High level of member service orientation, business acumen, and emotional intelligence.
• Ability to interact and collaborate with management, employees, and outside partners.
• Excellent written and verbal communication skills demonstrated by clear memos, emails, and presentations.

Responsibilities

• Lead with purpose: mentor and develop your team with accountability and service excellence.
• Foster collaboration: oversee all card services functions and work cross-functionally to improve processes.
• Deliver on our promise: emphasize member-focused and data-driven card services and payment solutions.
• Move the needle: pursue continuous improvement, manage risks, and coordinate with vendors and partners.
• Give back: join a growing team passionate about serving the community.

Skills

Leadership

Communication

Interpersonal skills

Collaboration

Mentorship

Emotional intelligence

Written communication

Customer service

Education

Bachelor's degree in Business, Finance, IT or related field

Job description

Job Category: Banking and Financial Operations

Requisition Number: CARDS002466

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

At Community First Credit Union, we’re on a mission to deliver seamless, exceptional member-service experiences. As Card Services Manager, you’ll lead a team that is passionate about payment solutions that put people first. Play an integral role in managing all aspects of our credit card, debit card, ATM, and gift card programs as we continue to grow. If you’re driven by service, have been known to describe yourself as “member-obsessed”, and have deep functional experience in cards programs, come make a difference with us!

As Card Services Manager with CFCU, you will:

• Lead with purpose. Mentor and continuously develop your team, fostering a culture of accountability, continuous improvement, and excellence in member service.
• Foster collaboration. Oversee all card services functions and work cross-functionally to enhance processes and experiences.
• Deliver on our promise. Champion a member-focused and data-focused approach to card services and payment solutions in a rapidly evolving, highly regulated landscape.
• Move the needle. With an eye on continuous improvement and optimization, ensure service-level expectations are met, identify risks, work closely with vendors and partners, and implement action plans.
• Give back. Join a growing team that’s as passionate about caring for the community as you are.

We are looking for a combination of:

• Bachelor's degree in Business, Finance, Information Technology, or a related field desired.
• Five+ years of experience in positions of increasing responsibility within Member Service Operations functions: card programs, digital banking, or financial services.
• Three+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with others.
• High level of member service orientation, general business acumen, and emotional intelligence skills.
• Ability to positively interact and collaborate with management, employees, and outside partners.
• Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation, memos and email, facilitate staff meetings, and give presentations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.