Card & Payment Operations Administrator

Wollborg Michelson Recruiting; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Wollborg Michelson Recruiting seeks a Card Ops Program Administrator to drive card operations projects from scope through delivery. You will collaborate with IT, member services, vendors, and internal teams to implement new products, enhancements, and reporting initiatives.

The role requires a strong project-management background, data analysis skills, and knowledge of regulatory requirements including AML and banking secrecy. Independent work and effective communication are essential.

Qualifications

• Bachelor's degree in business, finance, or related field or equivalent experience.
• Five+ years in project management or PM support.
• Experience in card services or card processing platforms preferred.
• Strong analytical, organizational and problem-solving abilities.
• Ability to work independently with minimal direction.
• Excellent written, verbal and interpersonal communication.
• Proficiency with PC and project management software.

Responsibilities

• Research and maintain card operations requirements for projects.
• Define scope, objectives, work plans, schedules, estimates, resources, and status reports.
• Conduct research/analysis for promotional initiatives; track results and report to management.
• Maintain knowledge of banking secrecy and AML regulations.
• Audit user access and assist with testing and system enhancements.
• Lead projects using the designated project management system.
• Collaborate with IT, vendors, and other departments to deliver projects.

Skills

Project management

Cross-functional coordination

Card operations

Data analysis

Vendor management

Policy and compliance

Communication skills

Education

Bachelor's in business/finance or related field

Tools

Microsoft Office

Job description

Card Ops Program Administrator

Job Summary Supports card operations leadership with the development, implementation, and management of projects involving new products, product enhancements, system improvements, reporting, and promotional initiatives. Collaborates with information technology, project management, member services, vendors, and other departments to define requirements and successfully deliver projects.

Responsibilities

Research and maintain card operations requirements for departmental and organization-wide projects. Define project scope, objectives, work plans, schedules, estimates, resource requirements, and status reports. Conduct research and analysis for promotional initiatives designed to increase card portfolio growth and activity. Track promotional results, resolve issues, and provide updates to management. Maintain knowledge of applicable regulatory requirements, including banking secrecy and anti-money laundering regulations. Document project activities, monitor progress, resolve issues, and recommend solutions based on research and analysis. Participate in project meetings and manage project tracking for card operations initiatives. Administer user access, security permissions, system changes, and related tasks across card processing and operational platforms. Audit user access reports and assist with testing and validating system enhancements. Develop and update departmental procedures, branch and contact center procedures, FAQs, and operational communications. Assist with requests for proposals, including cost-benefit analyses and proposed responses. Act as a liaison with external contacts, processors, vendors, suppliers, and affiliated organizations. Manage vendor relationships and service-level requirements. Collaborate with technology teams by defining requirements and supporting testing and implementation. Lead departmental projects using the designated project management system. Perform other related duties as assigned.

Requirements

Bachelor s degree in business, finance, or a related field, or equivalent work experience. Five or more years of project management or project management support experience. Must have experience in card services, card processing platforms, or a related financial services environment preferred. Experience with process development or continuous improvement methodologies preferred. Ability to work independently with minimal direction. Strong project management, analytical, organizational, and problem-solving abilities. Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions. Ability to develop and present recommendations to management. Effective oral, written, numerical, and interpersonal communication skills. Proficiency with personal computers, standard office equipment, and project management software. Ability to operate computer terminals and other office equipment with manual dexterity.

Skills

Skill Project management and project coordination Card operations and payment processing systems Business process analysis and improvement System administration and user access management Research, reporting, and data analysis Vendor and stakeholder management Written and verbal communication Problem-solving and decision-making Microsoft Office and project management software

Summary Qualification

Experienced project professional with knowledge of card operations and payment processing environments. Skilled in coordinating cross-functional initiatives from planning through implementation. Capable of managing multiple projects, analyzing data, and providing practical recommendations. Knowledgeable about operational controls, compliance requirements, system administration, and vendor management. Self-directed communicator who works effectively with technical teams, management, vendors, and internal departments.

Equal Opportunity

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.