Practice Assistant II, Cardiology

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Professional growth opportunities

Employee perks

Job summary

Mass General Brigham, working with Massachusetts General Hospital's Cardiovascular team, seeks a Practice Assistant II to support patient scheduling, registration, and administrative operations.

The role emphasizes accurate documentation in Epic, welcoming patient interactions, and collaboration with physicians and staff to maintain efficient cardiovascular services and an exceptional patient experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience preferred.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations and general workflows.
• Strong customer service and professional communication skills.
• Organizational and time management abilities in a fast-paced healthcare setting.

Responsibilities

• Coordinate patient appointments and manage scheduling records.
• Greet patients and provide a welcoming experience at visits.
• Handle calls, route messages, and communicate with clinical teams.
• Process billing forms and scan records into Epic.
• Request medical records and lab results as needed for care coordination.
• Distribute mail and faxes, prepare correspondence, and maintain files.
• Collect patient co-pays and support registration and billing processes.
• Assist with prior authorizations and provider questions, ensuring follow-up.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Site: The General Hospital Corporation

Job Summary

MGH Cardiovascular | Monday-Friday | Onsite

Build your healthcare career while making a meaningful difference in cardiovascular care and the patient experience!

We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Cardiovascular team at Massachusetts General Hospital. In this important administrative role, you’ll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients and their families.

Working closely with physicians, clinical staff, and administrative colleagues, you’ll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in cardiovascular services while contributing to a collaborative team dedicated to delivering exceptional patient care.

What You’ll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
• Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
• Process patient billing forms and scan documentation into Epic, ensuring accurate and complete medical records.
• Request medical records, laboratory results, and other necessary documentation to support patient care coordination.
• Manage routine administrative tasks, including distributing mail and faxes, preparing correspondence, and maintaining organized office records.
• Collect patient co-payments when required and support registration and billing processes.
• Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Serve as an Epic Super User for scheduling, registration, and billing systems, with training provided.
• Assist with training colleagues and support advanced scheduling functions, including surgical scheduling and provider schedule management, as needed.
• Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations, administrative procedures, and general office workflows.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
• Excellent written and verbal communication skills, including the ability to manage incoming calls and accurately relay information.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Attention to detail and ability to maintain accurate documentation in a fast-paced healthcare environment.
• Ability to follow established procedures, adapt to changing priorities, and work collaboratively with multidisciplinary teams.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within Cardiovascular services at Massachusetts General Hospital.
• Develop specialized expertise in cardiovascular practice operations, patient scheduling, registration, and Epic.
• Gain valuable experience supporting specialized clinical services and coordinating administrative workflows.
• Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
• Build a strong foundation for continued professional growth within a leading academic healthcare environment.

You’ll play an essential role in supporting efficient cardiovascular practice operations while helping ensure patients receive the compassionate, coordinated care they deserve. Join a collaborative team where your organizational skills, dedication, and commitment to exceptional service make a meaningful impact every day!

Remote Type

Onsite

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.