Cardiology Practice Assistant - Epic Scheduling & Care

The General Hospital Corporation; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Job summary

The General Hospital Corporation in Massachusetts General Hospital's Cardiovascular team is seeking an organized Practice Assistant II to support patient scheduling, check-in/check-out, and documentation in Epic. This on-site role collaborates with physicians, clinical staff, and administrative colleagues to ensure smooth operations and a welcoming patient experience.

You will handle billing forms, manage communications, collect co-pays, and assist with training colleagues on scheduling and

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Knowledge of office operations, administrative procedures, and general office workflows.
• Strong customer service skills with professional and compassionate communication.

Responsibilities

• Coordinate patient appointments, maintain scheduling records, and support check-in/check-out processes.
• Greet and assist patients, respond to inquiries, and provide a welcoming experience.
• Manage calls, schedule appointments, route messages, and communicate with clinical teams.
• Process patient billing forms and scan documentation into Epic.
• Request medical records, lab results, and other documentation for patient care coordination.
• Handle routine administrative tasks and maintain organized office records.
• Collect patient co-pays when required and support registration and billing processes.
• Assist with prior authorizations, provider questions, prescriptions, and test results follow-up.
• Serve as an Epic Super User for scheduling, registration, and billing systems.

Skills

Customer service

Microsoft Office

Communication skills

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Epic

Job description

The General Hospital Corporation in Massachusetts General Hospital's Cardiovascular team is seeking an organized Practice Assistant II to support patient scheduling, check-in/check-out, and documentation in Epic. This on-site role collaborates with physicians, clinical staff, and administrative colleagues to ensure smooth operations and a welcoming patient experience.

You will handle billing forms, manage communications, collect co-pays, and assist with training colleagues on scheduling and