Cardiothoracic ICU Experience Concierge

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Presbyterian is seeking a Full-Time Patient & Family Concierge for the Cardiothoracic ICU to support patients, families, and visitors throughout hospital stays. The role emphasizes coordinating destinations, assisting with environmental services, dietary needs, transportation, and supply management to ensure a high-quality patient experience.

Responsibilities include welcoming patients, guiding them to locations, helping with parking, and handling related duties.

Qualifications

• High school diploma or equivalent required or enrollment in HS/GED program.
• Experience in health care or customer service is a plus but not required.
• Ability to follow written and verbal instructions.

Responsibilities

• Destination coordination: greet patients and families, guide to destinations, assist with parking and passes, track belongings.
• Environmental services: clean and organize areas, replenish supplies, report issues.
• Dietary services: assemble and serve meals per dietary orders, maintain safety.
• Transportation services: transport patients and equipment, disinfect equipment, log data.
• Supply & equipment management: order and deliver supplies, keep stock and logs, check expirations.

Skills

Compassion

Customer service

Communication

Follow instructions

Attention to detail

Education

High School diploma or equivalent

Enrollment in high school/GED

Job description

UPMC Presbyterian is seeking a Full-Time Patient & Family Concierge for the Cardiothoracic ICU to support patients, families, and visitors throughout hospital stays. The role emphasizes coordinating destinations, assisting with environmental services, dietary needs, transportation, and supply management to ensure a high-quality patient experience.

Responsibilities include welcoming patients, guiding them to locations, helping with parking, and handling related duties.