Patient & Family Experience Navigator

UPMC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 56,000; Full time

Job summary

UPMC is seeking a Patient & Family Concierge to provide compassionate, generalized service and support to patients, families and visitors during hospital stays. The role spans destination coordination, environmental services, dietary, patient transport and supply/equipment management to ensure top-notch experiences and quality care from first to last impression.

The Concierge will adapt to daily needs across units, assisting with directions, meals, transport, equipment handling, and guest

Responsibilities

• Destination Coordination: greet and direct patients and families, provide directions and escort to destinations, manage parking passes and belongings tracking.
• Environmental Services: clean rooms and areas, replenish supplies, inspect for repairs and maintain hygiene.
• Dietary Services: assemble and deliver meals following diet orders and safety guidelines.
• Transportation Services: move patients and equipment between units, log activities, report maintenance needs.
• Telehealth Cart Retrieval and Setup: retrieve, set up, and decontaminate telehealth carts; perform weekly tests.
• Supply & Equipment Management: stock rooms, deliver supplies/equipment, monitor inventories and expiry dates.
• General: answer phones, respond to calls, interact with patients, promote patient mobility, adhere to infection control.

Job description

UPMC is seeking a Patient & Family Concierge to provide compassionate, generalized service and support to patients, families and visitors during hospital stays. The role spans destination coordination, environmental services, dietary, patient transport and supply/equipment management to ensure top-notch experiences and quality care from first to last impression.

The Concierge will adapt to daily needs across units, assisting with directions, meals, transport, equipment handling, and guest