Cardiology Scheduling & Patient Care Coordinator

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 38,000 - 48,000; Full time

Job summary

Intermountain Healthcare Inc. in Billings, MT is seeking an Enhanced Scheduler to register and schedule patients system-wide, improving the patient experience with a single call. The role handles insurance benefits, estimates costs, collects demographics, and coordinates pre-operative requirements, referrals, and follow-up visits.

Schedule is Monday - Friday 8:00am - 4:30pm with on-site duties; strong communication and computer skills are essential in a fast-paced hospital setting.

Qualifications

• Two years related experience in a health care organization is required.
• Strong communication skills with patient communications.
• Excellent customer skills, in person and via telephone.
• Proficient computer skills.

Responsibilities

• Maintains the surgery schedule, providing necessary information to patients and physicians.
• Coordinates, registers and schedules appointments for patients according to availability.
• Conducts patient pre-certification on proper insurance approval for appointments and medical care.
• Ensures all pre-operative required tests needed prior to surgery, are scheduled and completed.
• Coordinates and ensures necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
• Communicates detailed information and answers patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.
• Schedules any necessary follow-up appointments, as directed by physicians.
• Greets patients. Answers phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
• Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system.

Skills

Communication skills

Customer service

Computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Intermountain Healthcare Inc. in Billings, MT is seeking an Enhanced Scheduler to register and schedule patients system-wide, improving the patient experience with a single call. The role handles insurance benefits, estimates costs, collects demographics, and coordinates pre-operative requirements, referrals, and follow-up visits.

Schedule is Monday - Friday 8:00am - 4:30pm with on-site duties; strong communication and computer skills are essential in a fast-paced hospital setting.