Cardiology Patient Services Specialist

Jobtailor; New Britain (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Jobtailor is seeking a front-desk/medical office receptionist to greet patients, manage registration, and ensure smooth patient flow in a Connecticut clinic. You will handle calls, scheduling, billing, and insurance verification while coordinating with clinical staff.

The role requires excellent communication, organization, and a solid understanding of HIPAA and office technology. Some travel to satellite offices may be needed.

Qualifications

• Must have strong customer service skills and front-desk experience.
• Proficiency with standard office technology and scheduling systems.
• Experience with EHR and practice management software is preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain patient flow through registration and scheduling.
• Answer calls, take messages, and route information correctly.
• Inform patients of delays and assist with comfort.
• Process payments, receipts, and reconcile daily payments.
• Verify insurance and update patient accounts.
• Schedule appointments and manage waitlists.
• Coordinate with clinical staff on referrals and pre-authorizations.
• Perform clerical duties and cover other offices as needed.
• Follow downtime procedures and maintain accurate records.

Skills

Customer service

Multitasking

English communications

Phone etiquette

Organization

Billing reconciliation

HIPAA knowledge

EHR experience

Scheduling

Education

High School Diploma or GED

Associate Degree preferred

Tools

Practice Management System

Windows-based environment

EHR/PM software

General office equipment

Job description

Jobtailor is seeking a front-desk/medical office receptionist to greet patients, manage registration, and ensure smooth patient flow in a Connecticut clinic. You will handle calls, scheduling, billing, and insurance verification while coordinating with clinical staff.

The role requires excellent communication, organization, and a solid understanding of HIPAA and office technology. Some travel to satellite offices may be needed.