Cardiology Patient Access Specialist | PTO & DailyPay

WellSpan Health; Ephrata (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support, Daily

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a Full Time Patient Services/Front Desk Specialist at the Cardiology Ephrata Diagnostic Center. The role involves interviewing patients to collect financial and demographic information, explaining financial requirements, and scheduling appointments with referrals and pre-authorizations.

You will handle check-in/out, process payments, and support billing inquiries. Qualifications include a high school diploma or GED, 3–6 months in a front desk/physician office, and

Qualifications

• High School Diploma or GED required.
• Diploma program post high school vocational/specialized training preferred.
• 3–6 months front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.
• Excellent communication and interpersonal skills.
• Knowledge of medical office operations to include reception, billing and insurance and general office skills.
• Computer skills.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Education

High School Diploma or GED Required

Diploma Program Post High School Vocational/ Specialized Training

Job description

WellSpan Health is seeking a Full Time Patient Services/Front Desk Specialist at the Cardiology Ephrata Diagnostic Center. The role involves interviewing patients to collect financial and demographic information, explaining financial requirements, and scheduling appointments with referrals and pre-authorizations.

You will handle check-in/out, process payments, and support billing inquiries. Qualifications include a high school diploma or GED, 3–6 months in a front desk/physician office, and