Cardiology Front Desk and Patient Experience Specialist

Hackensack Meridian Health Inc.; Plainfield (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations at the front desk, handling check-in, scheduling, registration and check-out to ensure a smooth patient experience.

The role requires a High School diploma or GED and 1+ year of customer service experience, with ability to travel between locations and strong computer skills (MS Office/Google Suite). Proficiency in communication is essential.

Qualifications

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Responsibilities

• The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department.
• The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting.
• The role is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process.
• continue to support our patients post visit for any appointment needs and concerns.

Skills

Customer service

Time management

Multitasking

Communication skills

Professional demeanor under stress

Front desk / administrative support

Ability to travel between locations

Reliable transportation

Education

High School diploma or GED

Associates Degree

Tools

Microsoft Office

Google Workspace

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations at the front desk, handling check-in, scheduling, registration and check-out to ensure a smooth patient experience.

The role requires a High School diploma or GED and 1+ year of customer service experience, with ability to travel between locations and strong computer skills (MS Office/Google Suite). Proficiency in communication is essential.