Cardiac Cath Patient Access Supervisor - Day Shift

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisor, Patient Access Services in the Cardiac Cath Department at Mount Sinai Hospital. The role oversees daily patient access activities, ensures accurate registration and insurance capture, and maintains high standards of patient experience across hospital locations.

Responsibilities include staff supervision, onboarding, coaching, and ensuring HIPAA compliance. The position reports to the Manager of Patient Access Services and requires experience in

Qualifications

• Experience in Patient Access or front-end revenue cycle operations in healthcare.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality; provide real-time feedback and coaching.
• Escalate issues to the Manager as needed and assist with staffing coverage.
• Support onboarding and training of new staff; provide ongoing coaching on customer service standards.
• Maintain compliance with HIPAA and departmental policies.
• Supervise frontline Patient Access representatives, including scheduling and performance feedback.
• Collaborate with HR and Labor Relations; participate in counseling and corrective actions as needed.
• Serve as the first point of contact for workflow questions and department updates.
• Partner with clinical units to resolve patient access issues in real time.

Skills

Patient Access

Insurance verification

Customer service

Leadership

Task prioritization

Education

High School Diploma or GED

Associate or Bachelor’s Degree preferred

Job description

Mount Sinai Health System is seeking a Supervisor, Patient Access Services in the Cardiac Cath Department at Mount Sinai Hospital. The role oversees daily patient access activities, ensures accurate registration and insurance capture, and maintains high standards of patient experience across hospital locations.

Responsibilities include staff supervision, onboarding, coaching, and ensuring HIPAA compliance. The position reports to the Manager of Patient Access Services and requires experience in