Cardiac Cath Patient Access Supervisor

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Hospital in New York seeks a Supervisor, Patient Access Services for the Cardiac Cath Dept. You will oversee daily patient access workflows, insurance capture, and registration accuracy, guiding front-line staff and ensuring compliant, customer-focused service.

This full-time, day-shift role reports to the Manager of Patient Access and requires strong leadership, knowledge of EPIC, and experience in a hospital revenue cycle.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Experience in Patient Access

Insurance verification

Interpersonal skills

Task prioritization

Leadership experience

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Hospital in New York seeks a Supervisor, Patient Access Services for the Cardiac Cath Dept. You will oversee daily patient access workflows, insurance capture, and registration accuracy, guiding front-line staff and ensuring compliant, customer-focused service.

This full-time, day-shift role reports to the Manager of Patient Access and requires strong leadership, knowledge of EPIC, and experience in a hospital revenue cycle.