Patient Access Operations Manager

Mount Sinai; United States; On-site; USD 87,000 - 130,000; Full time

Job summary

Mount Sinai West is hiring a Manager, Patient Access Services to oversee daily operations across departments, ensuring accurate registration, insurance capture, and financial clearance. You will lead supervisors and frontline staff, coordinating with Revenue Cycle, Finance, IT, and HR to drive efficiency and patient satisfaction.

The role requires 3+ years of leadership in patient access, EPIC experience preferred, and a Bachelor’s degree or equivalent experience in a hospital setting.

Qualifications

• Experience managing Patient Access or front-end revenue cycle operations within a hospital or large health system.
• Knowledge of registration, insurance verification, and financial clearance processes.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Ability to work effectively in a collaborative, matrixed organization.

Responsibilities

• Manage daily Patient Access operations to ensure accurate and timely registration, insurance capture, and compliance with regulatory and payer requirements.
• Monitor performance metrics related to productivity, accuracy, and quality; implement corrective actions as needed.
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency and data integrity.
• Ensure staff receive appropriate onboarding, ongoing education, and regulatory training, including customer service standards (AIDET).
• Maintain working knowledge of patient access workflows, payer requirements, and front-end revenue cycle metrics.
• Support standardized, efficient, and compliant Patient Access practices.
• Build effective working relationships with internal stakeholders across departments.

Skills

Leadership

Communication

Project management

Team supervision

Healthcare operations

Education

Bachelor’s Degree

High School Diploma/GED with equivalent

Tools

EPIC

Job description

Mount Sinai West is hiring a Manager, Patient Access Services to oversee daily operations across departments, ensuring accurate registration, insurance capture, and financial clearance. You will lead supervisors and frontline staff, coordinating with Revenue Cycle, Finance, IT, and HR to drive efficiency and patient satisfaction.

The role requires 3+ years of leadership in patient access, EPIC experience preferred, and a Bachelor’s degree or equivalent experience in a hospital setting.