Card Services Supervisor: Lead Operations & Partners

Illinois Credit Union League; Naperville (IL); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

Employee discounts

Job summary

Envisant is seeking a Supervisor, Card Services to oversee daily operations of the Cards Department and guide staff to deliver fast, accurate support to member credit unions and partners.

You will balance and maintain card systems, coordinate transitions, and enforce card network compliance while building strong relationships with processors and clients. This role emphasizes leadership, communication, and collaboration within a finance services environment.

Qualifications

• Bachelor's degree or industry equivalent and 3–5 years of related experience.
• Experience in financial institution/payment industry.
• Prior supervisory experience.
• Proficiency with Word, Excel, and PowerPoint.
• Leadership and collaboration strengths.

Responsibilities

• Oversee daily operations for the Cards Department.
• Assign work and schedules for member service representatives.
• Coach and develop staff to follow ICUS standards, procedures, and mission.
• Provide technical and operational guidance for Envisant systems (balancing and workflow/user maintenance).
• Coordinate support transitions from Implementation to Customer Service.
• Serve as escalation point for credit unions, processors, and partners.
• Communicate clearly in writing and verbally; maintain compliance with card network rules.
• Build strong business relationships; participate in partner-led training for new products.

Skills

Leadership

Supervisory experience

Teamwork

Collaboration

Communication

Education

Bachelor's degree or recognized industry equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

RingCentral

FIS systems

Salesforce

Job description

Envisant is seeking a Supervisor, Card Services to oversee daily operations of the Cards Department and guide staff to deliver fast, accurate support to member credit unions and partners.

You will balance and maintain card systems, coordinate transitions, and enforce card network compliance while building strong relationships with processors and clients. This role emphasizes leadership, communication, and collaboration within a finance services environment.