Card Services Supervisor: Lead Card Ops & Partner Support

LSC - Helping Credit Unions Compete; Naperville (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

HSA and FSA options

Paid time off and employee discounts

Job summary

Envisant is seeking a Supervisor, Card Services to oversee daily Card Department operations and guide a team of member service representatives in delivering fast, accurate support to member credit unions and partners.

The role requires leadership, supervisory experience, and readiness to ensure compliance with card network rules while coordinating transitions and providing system guidance across the organization.

Qualifications

• Bachelor's degree or industry equivalent required.
• 3-5 years in financial institutions/payments.
• Prior supervisory experience.
• Proficiency with Word, Excel, and PowerPoint.
• Strong leadership and teamwork abilities.

Responsibilities

• Oversee daily operations for the Cards Department.
• Assign work and schedules for member service representatives.
• Coach staff to follow ICUS standards, procedures, and mission.
• Provide technical and operational guidance for Envisant systems.
• Coordinate support transitions from Implementation to Customer Service.
• Serve as escalation point for credit unions, processors, and partners.
• Build strong business relationships and participate in partner-led training.

Skills

Leadership

Supervisory experience

Communication

Teamwork

Coaching

Education

Bachelor's degree or industry equivalent

Tools

RingCentral

FIS systems

Salesforce

Job description

Envisant is seeking a Supervisor, Card Services to oversee daily Card Department operations and guide a team of member service representatives in delivering fast, accurate support to member credit unions and partners.

The role requires leadership, supervisory experience, and readiness to ensure compliance with card network rules while coordinating transitions and providing system guidance across the organization.