Card Services Specialist: Accurate, Member-Focused Support

EVERWISE CREDIT UNION; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Everwise Credit Union is seeking a Card Services Representative to manage card-related inquiries and processing. You will interact with members and staff by phone and email, handling adjustments, refunds, payoffs and research with accuracy and care.

This role supports compliant reporting to agencies and ongoing monitoring of credit card activities, while delivering high-touch service and adapting to evolving policies across our Midwest network.

Qualifications

• High school diploma or GED required.
• Experience in credit card services, banking or financial services preferred.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Handle card-related requests with members and employees via phone and email.
• Process requests for fees refunds, payment adjustments, card payoffs, and research.
• Ensure compliant credit card reporting to credit reporting agencies.
• Monitor reports for accuracy and policy compliance.
• Service consumer credit card accounts and related inquiries.
• Assume additional duties to support growth and service quality.

Skills

Data entry accuracy

Customer service

Verbal and written communication

Organizational skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Everwise Credit Union is seeking a Card Services Representative to manage card-related inquiries and processing. You will interact with members and staff by phone and email, handling adjustments, refunds, payoffs and research with accuracy and care.

This role supports compliant reporting to agencies and ongoing monitoring of credit card activities, while delivering high-touch service and adapting to evolving policies across our Midwest network.