Card Services Manager - Lead Card Programs & Service

MJK Connections LLC; Neenah (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Community First Credit Union seeks a Card Services Manager to oversee daily card operations including credit/debit cards, ATM, and gift cards. You will lead a team, manage vendor relations, and drive performance reporting and process improvements to enhance member experience.

Responsibilities include overseeing fraud response in partnership with Fraud and Risk teams, setting performance targets, and ensuring regulatory compliance while collaborating with cross-functional partners to optimize

Qualifications

• Bachelor’s degree in Business, Finance, IT or related field preferred.
• 5+ years in progressive roles within Member Service Operations: card programs, digital banking, or financial services.
• 3+ years of people leadership experience.
• Strong understanding of payment systems, digital wallets, mobile payments, and new payment technologies.
• Excellent leadership, communication, and interpersonal skills with ability to collaborate.
• High level of member service orientation, business acumen, and emotional intelligence.
• Ability to interact effectively with management, staff, and external partners.
• Excellent written and verbal communication demonstrated by clear memos, docs and presentations.

Responsibilities

• Lead, mentor, and develop the Card Services team to deliver excellent member service.
• Set objectives and performance goals aligned with department priorities.
• Coordinate information and engage vendors to identify inefficiencies and mitigate risks.
• Maintain open communication across the organization and with leadership.
• Oversee card breach responses with Fraud and Risk teams and monitor fraud rules.
• Plan development for Cards programs, services, and integrations; stay ahead of industry trends.
• Update policies and procedures; propose improvements.
• Resolve escalated card-related issues with root-cause analysis and actionable feedback.
• Build cross-functional relationships across all credit union lines of business.
• Monitor service quality with benchmarks to measure efficiency and technology leverage.
• Develop reporting to understand member behavior in relation to card programs.
• Ensure compliance with regulations and assist audits as needed.
• Collaborate to improve member experience in card and ATM programs.
• Apply sound financial judgment and risk management to card programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Collaboration

Written communication

Verbal communication

Emotional intelligence

Customer service orientation

Education

Bachelor’s degree in Business/Finance/IT or related field

Job description

Community First Credit Union seeks a Card Services Manager to oversee daily card operations including credit/debit cards, ATM, and gift cards. You will lead a team, manage vendor relations, and drive performance reporting and process improvements to enhance member experience.

Responsibilities include overseeing fraud response in partnership with Fraud and Risk teams, setting performance targets, and ensuring regulatory compliance while collaborating with cross-functional partners to optimize