Card Services Specialist II - Fraud & Customer Support

FNB Corporation

Hermitage (Mercer County)

On-site

USD 42,000 - 56,000

Full time

8 days ago

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Job summary

FNB Corporation in Hermitage, PA seeks a Card Services Representative 2 to perform administrative duties supporting credit and debit card programs. You will provide high-level customer service, process applications, manage account changes, and monitor fraud-related activity.

The role requires strong communication, organization and analytical skills, and familiarity with MS Word/Excel. This full-time position emphasizes risk management and regulatory compliance within bank policies.

Qualifications

Excellent communication skills with internal and external customers.
Excellent organizational, analytical and interpersonal skills.
Detail-oriented with strong data handling and reconciliation abilities.

Responsibilities

Inputs approved applications into the software for set-up.
Maintains account information including address and credit limits.
Responds to inquiries from debit and credit cardholders and researches problems.
Reviews and monitors reports for fraud, lost/stolen accounts, and exceptions.
Performs daily reconciliations and accounting functions for GL and DDA.
Provides portfolio reports to management.
Performs other related duties and projects as assigned.