Card Services Specialist II — Customer Support & Fraud Monitoring

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 36,000 - 48,000; Full time

Job summary

F.N.B. Corporation is seeking a Card Services Representative 2 to support its credit and debit card programs. You will process applications, update accounts, and respond to cardholder inquiries while coordinating with multiple departments to ensure policy compliance and risk management. Strong communication and organizational skills are essential.

This role emphasizes accuracy in processing, timely customer service, and involvement in fraud control as part of day-to-day responsibilities.

Qualifications

• Excellent written and verbal communication.
• Strong organizational and analytical abilities.
• Attention to detail and accuracy.
• Experience with general office equipment and PC software.
• Proficiency in MS Word and Excel at intermediate level.
• Knowledge of credit and debit card operations.

Responsibilities

• Input approved applications into the card processing software.
• Update account information (addresses, credit limits, etc.).
• Respond to inquiries from cardholders and resolve disputes.
• Monitor fraud alerts, lost/stolen cards, and exception reports.
• Perform daily reconciliations and ledger-related work.
• Generate portfolio reports for management.
• Complete other duties as assigned with risk-management awareness.

Skills

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

General office equipment

Personal computer

MS Word (Intermediate)

MS Excel (Intermediate)

Credit/debit card knowledge

Education

High School or GED

Tools

Card processing software

Job description

F.N.B. Corporation is seeking a Card Services Representative 2 to support its credit and debit card programs. You will process applications, update accounts, and respond to cardholder inquiries while coordinating with multiple departments to ensure policy compliance and risk management. Strong communication and organizational skills are essential.

This role emphasizes accuracy in processing, timely customer service, and involvement in fraud control as part of day-to-day responsibilities.