Card Services Specialist II: Fraud & Customer Support

First National Bank Of Pennsylvania; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Card Services Representative 2 to support its credit and debit card programs. The role involves processing applications, maintaining account data, handling inquiries, monitoring fraud alerts, and performing reconciliations.

Collaboration with multiple departments and adherence to bank policies are essential. The position emphasizes customer service excellence, risk awareness, and accuracy in daily tasks, with opportunities to contribute to risk

Qualifications

• High School diploma or GED.
• 3 years minimum experience in card services or related operations.
• Excellent written and verbal communication.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented and able to manage multiple tasks.

Responsibilities

• Inputs approved applications into the appropriate software for set-up.
• Maintains account information with address changes, credit limit changes, etc.
• Responds to inquiries from debit and credit cardholders and researches problems and disputes.
• Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports.
• Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA).
• Provides portfolio reports to management.
• Performs other related duties and projects as assigned.

Skills

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Attention to detail

PC & software skills

MS Word (Intermediate)

MS Excel (Intermediate)

Credit/debit card knowledge

Education

High School or GED

Tools

General office equipment

Job-related software

Job description

First National Bank Of Pennsylvania is seeking a Card Services Representative 2 to support its credit and debit card programs. The role involves processing applications, maintaining account data, handling inquiries, monitoring fraud alerts, and performing reconciliations.

Collaboration with multiple departments and adherence to bank policies are essential. The position emphasizes customer service excellence, risk awareness, and accuracy in daily tasks, with opportunities to contribute to risk