Banking Support Specialist - Customer Care

F.N.B. Corporation; Hermitage (Mercer County); On-site; USD 32,000 - 46,000; Full time

Job summary

F.N.B. Corporation invites applications for a Primary Contact Center Representative in Hermitage, PA. You will handle high-volume calls, identify needs, and explain banking products and services while delivering friendly, goal-driven service.

Responsibilities include refunds, disputes, online banking support, and branch liaison duties, with emphasis on accuracy, teamwork, and risk-aware performance.

Qualifications

• High School or GED is required.
• 1 year of job-related experience is required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Responds to a high volume of inbound and outbound calls and resolves customer issues.
• Identify customer needs, provide product/service information, and promote offerings.
• Perform tasks such as refunds, disputes, payoff quotes, address changes, and stop payments.
• Provide basic online banking troubleshooting e.g. password resets, mobile banking, bill payments.
• Liaise between branch and customer, submit customer feedback, and uphold service standards.
• Uphold risk management and compliance with company policies and regulatory laws.

Skills

Excellent communication

Customer service

Detail-oriented

Multi-tasking

Office equipment

PC skills

MS Word

MS Excel

Problem solving

Patience

Education

High School or GED

Job description

F.N.B. Corporation invites applications for a Primary Contact Center Representative in Hermitage, PA. You will handle high-volume calls, identify needs, and explain banking products and services while delivering friendly, goal-driven service.

Responsibilities include refunds, disputes, online banking support, and branch liaison duties, with emphasis on accuracy, teamwork, and risk-aware performance.