Card Services Specialist II – Fraud & Card Support

First National Bank; Hermitage (Mercer County); On-site; USD 36,000 - 48,000; Full time

Job summary

F.N.B. Corporation in Hermitage, PA is seeking a Card Services Representative 2 to support credit and debit card programs. You will handle applications, updates, and inquiries, while coordinating with departments to ensure accurate processing and strong customer service.

Responsibilities include monitoring fraud alerts, daily reconciliations, and providing management with portfolio reports. The role emphasizes risk-aware operations within a banking environment.

Qualifications

• High School diploma or GED required.
• Minimum 3 years of related experience in card services or banking.
• Strong communication and organizational skills.
• Proficient with MS Word and MS Excel; basic computer literacy.

Responsibilities

• Inputs approved applications into software for set-up and updates
• Responds to inquiries from debit and credit cardholders and researches issues
• Monitors reports on lost/stolen accounts, inactive accounts and fraud alerts
• Performs daily reconciliations and accounting for general ledger and DDA
• Provides portfolio reports to management
• Performs other duties and projects as assigned
• Support risk management per bank policy

Skills

Communication

Organization

Analytical skills

Interpersonal skills

Detail oriented

Office equipment

PC software

MS Word

MS Excel

Card knowledge

Education

High School or GED

Tools

General card processing software

Job description

F.N.B. Corporation in Hermitage, PA is seeking a Card Services Representative 2 to support credit and debit card programs. You will handle applications, updates, and inquiries, while coordinating with departments to ensure accurate processing and strong customer service.

Responsibilities include monitoring fraud alerts, daily reconciliations, and providing management with portfolio reports. The role emphasizes risk-aware operations within a banking environment.