Card Services Representative 2

F.N.B. Corporation; Hermitage (Mercer County); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

F.N.B. Corporation is seeking a Card Services Representative 2 to support its credit and debit card programs. You will process applications, update accounts, and respond to cardholder inquiries while coordinating with multiple departments to ensure policy compliance and risk management. Strong communication and organizational skills are essential.

This role emphasizes accuracy in processing, timely customer service, and involvement in fraud control as part of day-to-day responsibilities.

Qualifications

• Excellent written and verbal communication.
• Strong organizational and analytical abilities.
• Attention to detail and accuracy.
• Experience with general office equipment and PC software.
• Proficiency in MS Word and Excel at intermediate level.
• Knowledge of credit and debit card operations.

Responsabilités

• Input approved applications into the card processing software.
• Update account information (addresses, credit limits, etc.).
• Respond to inquiries from cardholders and resolve disputes.
• Monitor fraud alerts, lost/stolen cards, and exception reports.
• Perform daily reconciliations and ledger-related work.
• Generate portfolio reports for management.
• Complete other duties as assigned with risk-management awareness.

Connaissances

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

General office equipment

Personal computer

MS Word (Intermediate)

MS Excel (Intermediate)

Credit/debit card knowledge

Formation

High School or GED

Outils

Card processing software

Description du poste

Primary Office Location:

4140 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

n Position Title: Card Services Representative 2
Business Unit: Operations
Reports To: Supervisor of Card Services

Position Overview:
This position is primarily responsible for performing a variety of administrative duties to support the Bank’s credit card and debit card programs. The incumbent works independently and coordinates with various departments regarding credit and debit card processing in conjunction with Bank policies and procedures. The incumbent is expected to provide a high level of customer service to internal and external customers. The incumbent is actively involved in product security and fraud control.

Primary Responsibilities:
Inputs approved applications into the appropriate software for set-up. Maintains account information with address changes, credit limit changes, etc.
Responds to inquiries from debit and credit cardholders and researches problems and disputes.
Reviews and monitors various reports including lost or stolen account activity, accounts not activated, fraud alerts and exception reports.
Performs daily reconcilements and accounting functions for various general ledger and Demand Deposit Accounts (DDA).
Provides portfolio reports to management.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
3

Special Skills:
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
Working knowledge of the technical aspects of credit and debit card functions.

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.