Banking Contact Center Specialist

FNB Corporation; Hermitage (Mercer County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Primary Contact Center Representative at FNB in Hermitage, PA handles a high volume of inbound and outbound calls, assisting customers with banking inquiries and product information. You will resolve issues, promote services, and provide basic online banking support while maintaining a friendly, team-oriented approach.

You will support branch operations, document customer feedback, and contribute to a discrimination-free, compliant workplace.

Qualifications

• High School or GED required.
• 1 year of related customer service experience preferred.

Responsibilities

• Responds to a high volume of incoming calls and inquiries.
• Resolves customer issues and promotes banking products and services.
• Provides basic online banking support (password resets, mobile banking, bill payments).
• Supports branch operations and liaises between branch and customer service requests.
• Acts as the voice of the customer by submitting feedback.
• Performs other duties as assigned.

Skills

Excellent communication

Excellent customer service

Detail-oriented

Multi-task in fast paced environment

General office equipment

PC & job-related software

Education

High School or GED

Tools

MS Word

MS Excel

General office equipment

Personal computer & software

Job description

The Primary Contact Center Representative at FNB in Hermitage, PA handles a high volume of inbound and outbound calls, assisting customers with banking inquiries and product information. You will resolve issues, promote services, and provide basic online banking support while maintaining a friendly, team-oriented approach.

You will support branch operations, document customer feedback, and contribute to a discrimination-free, compliant workplace.