Card Services Leader: Members-First Payments Expert

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Community First Credit Union | Wisconsin is seeking a Card Services Manager to lead a high-performing team focused on payment solutions for members. You will guide card, debit, ATM, and gift card programs while driving continuous improvement and regulatory compliance.

The role emphasizes member-focused service, collaboration across departments, and data-driven decision making to optimize card services and partnerships. A strong leadership background and expertise in payment systems are essential.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in member service operations functions: card programs, digital banking, or financial services.
• 3+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills with ability to collaborate.

Responsibilities

• Lead and mentor the Card Services team to deliver exceptional member service.
• Oversee card, digital wallet, and payment solution programs and operations.
• Collaborate cross-functionally to optimize processes and experiences.
• Maintain a data-driven, risk-aware approach to service delivery and vendor management.
• Communicate clearly with stakeholders, staff, and partners and present findings to leadership.

Skills

Leadership

Team development

Cross-functional collaboration

Data-driven decision making

Vendor management

Education

Bachelor's degree in Business/Finance/IT or related field

Job description

Community First Credit Union | Wisconsin is seeking a Card Services Manager to lead a high-performing team focused on payment solutions for members. You will guide card, debit, ATM, and gift card programs while driving continuous improvement and regulatory compliance.

The role emphasizes member-focused service, collaboration across departments, and data-driven decision making to optimize card services and partnerships. A strong leadership background and expertise in payment systems are essential.