Adjunct Card Services & Fraud Claims Instructor

Muskegon Community College; Clawson (MI); On-site; USD 21,878 - 31,159; Full time

Benefits offered by this job

Health benefits from day one

401(k) matching

Generous PTO and holidays

Competitive salary

Job summary

A financial services provider is seeking a Member Services Specialist in Clawson, Michigan. The role involves responding to member card disputes, fraud claims, and providing excellent service through inbound calls. Candidates should have a high school diploma and at least one year of experience in a financial institution. Compensation starts at $19.25/hour along with generous health benefits, retirement contributions, and paid time off. This position requires strong relationship-building and communication skills.

Qualifications

• 1 year of experience within a financial institution, preferably a credit union.

Responsibilities

• Respond to member card dispute and fraud claims according to SLAs.
• Field incoming member service calls relating to Card Services.
• Maintain accurate logs of fraud and dispute claims.

Skills

Member Focus

Action Oriented

Communicates Effectively

Instills Trust

Self-Development

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

A financial services provider is seeking a Member Services Specialist in Clawson, Michigan. The role involves responding to member card disputes, fraud claims, and providing excellent service through inbound calls. Candidates should have a high school diploma and at least one year of experience in a financial institution. Compensation starts at $19.25/hour along with generous health benefits, retirement contributions, and paid time off. This position requires strong relationship-building and communication skills.