Card Services Manager

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Community First Credit Union | Wisconsin is seeking a Card Services Manager to lead a high-performing team focused on payment solutions for members. You will guide card, debit, ATM, and gift card programs while driving continuous improvement and regulatory compliance.

The role emphasizes member-focused service, collaboration across departments, and data-driven decision making to optimize card services and partnerships. A strong leadership background and expertise in payment systems are essential.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in member service operations functions: card programs, digital banking, or financial services.
• 3+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills with ability to collaborate.

Responsibilities

• Lead and mentor the Card Services team to deliver exceptional member service.
• Oversee card, digital wallet, and payment solution programs and operations.
• Collaborate cross-functionally to optimize processes and experiences.
• Maintain a data-driven, risk-aware approach to service delivery and vendor management.
• Communicate clearly with stakeholders, staff, and partners and present findings to leadership.

Skills

Leadership

Team development

Cross-functional collaboration

Data-driven decision making

Vendor management

Education

Bachelor's degree in Business/Finance/IT or related field

Job description

At Community First Credit Union, we’re on a mission to deliver seamless, exceptional member-service experiences. As Card Services Manager, you’ll lead a team that is passionate about payment solutions that put people first. Play an integral role in managing all aspects of our credit card, debit card, ATM, and gift card programs as we continue to grow. If you’re driven by service, have been known to describe yourself as “member-obsessed”, and have deep functional experience in cards programs, come make a difference with us!
As Card Services Manager with CFCU, you will:

• Lead with purpose. Mentor and continuously develop your team, fostering a culture of accountability, continuous improvement, and excellence in member service.
• Foster collaboration. Oversee all card services functions and work cross-functionally to enhance processes and experiences.
• Deliver on our promise. Champion a member-focused and data-focused approach to card services and payment solutions in a rapidly evolving, highly regulated landscape.
• Move the needle. With an eye on continuous improvement and optimization, ensure service-level expectations are met, identify risks, work closely with vendors and partners, and implement action plans.
• Give back. Join a growing team that’s as passionate about caring for the community as you are.
  

We are looking for a combination of:

• Bachelor's degree in Business, Finance, Information Technology, or a related field desired.
• Five+ years of experience in positions of increasing responsibility within Member Service Operations functions: card programs, digital banking, or financial services.
• Three+ years with progressive responsibilities leading people.
• Strong understanding of payment systems, digital wallets, mobile payments, and emerging payment technologies.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with others.
• High level of member service orientation, general business acumen, and emotional intelligence skills.
• Ability to positively interact and collaborate with management, employees, and outside partners.
• Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation, memos and email, facilitate staff meetings, and give presentations.