Card Program Support Specialist – Travel & Procurement

Detroit Engineered Products; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Detroit Engineered Products in Charlotte, NC, is seeking a Card Support Specialist within the Finance Shared Services team. You will be the single point of contact for internal and external stakeholders, handling travel and procurement card programs, from new applications to terminations, via phone, chat and email.

The role emphasizes high-quality customer service, accurate documentation, and collaboration with Card Administrators to resolve issues swiftly.

Qualifications

• Experience in customer service in finance or card programs
• Strong written and verbal communication required
• Familiarity with corporate card programs
• Proficient with Microsoft Office and remote support
• Experience with case management systems

Responsibilities

• Resolve card applications, modifications, and terminations timely per SLAs
• Respond to inquiries with high quality service via phone, chat, and email
• Collaborate with Card Administrators to handle complex questions
• Document interactions and maintain accurate records in the case management system

Skills

Customer service

Communication skills

MS Office

Remote troubleshooting

Card programs

Team collaboration

Attention to detail

Education

High School diploma or Bachelor's degree

Tools

ServiceNow

Concur

PeopleSoft

SAP Concur

Job description

Detroit Engineered Products in Charlotte, NC, is seeking a Card Support Specialist within the Finance Shared Services team. You will be the single point of contact for internal and external stakeholders, handling travel and procurement card programs, from new applications to terminations, via phone, chat and email.

The role emphasizes high-quality customer service, accurate documentation, and collaboration with Card Administrators to resolve issues swiftly.