Card Support Specialist

Acro Service Corp; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Acro Service Corp is seeking a Card Support Specialist within the Finance Shared Services team to provide responsive internal and external customer support for corporate travel and procurement card programs. You will handle card applications, updates, and terminations while resolving inquiries via phone, chat, and email.

The role demands strong written and verbal communication, familiarity with IT and financial systems, and the ability to work independently in a fast-paced environment.

Qualifications

• Hands-on experience with M365 suite and email/communication tools.
• Experience with travel and procurement card programs preferred.
• Written and verbal communication skills are essential.
• College degree considered even with no work experience.

Responsibilities

• Resolve card applications, modifications, and terminations timely and accurately.
• Answer inquiries with high-quality customer service using knowledge bases and financial systems.
• Collaborate with team members to support card programs.
• Build relationships with peers and managers to handle complex questions.

Skills

M365 Apps

Internet Explorer

Teams

Outlook

Corporate card program

Communication skills

College degree

Education

Bachelor's degree or higher

Job description

The Card Support Specialist reports into the Finance Shared Services (FSS) Customer Care Manager. The Card Administration department is responsible for support the corporate travel and procurement card programs. The team is responsible for new card applications, card modifications, employee card terminations/transfers, and managing card delinquency. The Card Support Specialist is responsible for providing excellent, effective, and prompt customer support to internal and external stakeholders for services provided within Finance Shared Services. The department supports routine to complex questions and requests which support the overall corporate and procurement card programs. Working as a team, alongside the Card Administrators, the Card Support Specialist are the single point of contact for customers for an array of services. This includes responding to customer issues or questions, resolving problems in a timely manner, and performing administrative processes via phone, chat, and email.

Key Responsibilities:

• Resolves travel and procurement card applications, modifications, and terminations timely and accurately meeting defined service level agreements
• Answers customer inquiries regarding the card program providing a high level of quality and comprehensive customer service by collecting information from the customer, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service and filing documents electronically.
• Works with team members to perform various tasks across the card program.
• Creates relationships, partners, and collaborates with peers and manager to answer more complex customer questions.

Skills Required

• Hands‑on experience with M365 Applications, Internet Explorer, Teams, and Outlook
• Basic experience with Dell & HP laptops and desktop computers,
• Previous experience with a corporate card program
• Excellent 'Written' and 'Verbal' communication skills a necessity.
• A college degree with no work experience considered.
• Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.).

Experience Required

• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
• Professional skills and ability to work independently
• Anticipate problems and respond accordingly
• Articulate complex subject matter effectively based upon caller needs
• Experience managing customers or clients
• Familiarity with Accounts Payable, Travel and Expense and IT
• Case management systems and knowledge base systems required (Service Now)
• Expense Management System or Concur experience
• Experience in a finance shared service or call center environment

Education Required

• High School Diploma or Bachelor's Degree.