Card Payments Customer Service Pro | Grow with Us

Upgrade; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

401K matching

Medical, dental and vision insurance

Parking

New Hire Training Program

Wellness Incentive Program

Snacks and beverages

Job summary

Upgrade seeks a Customer Service Advisor, Card Payment to engage with customers by phone and email, handling account updates, payments, and inquiries. You will collaborate with team members and management to provide top-tier service.

The role emphasizes accurate documentation, resolving payment issues, and contributing to training and customer satisfaction initiatives in a fast-paced environment.

Qualifications

• 2+ years of customer service experience.
• functionality with handling payments/loan servicing is preferred.
• Excellent written and verbal communication skills required.
• Able to analyze and solve problems in a fast-paced environment.
• Ability to multitask and adapt to business needs.
• Team-oriented mindset with professional communication.

Responsibilities

• Interact with customers by phone and email to answer questions and process requests.
• Handle billing issues, service questions, and general concerns.
• Document information accurately across channels.
• Identify opportunities to improve customer satisfaction.
• Contribute to training and development initiatives.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Analytical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Cloud-based products

Google Workspace

Job description

Upgrade seeks a Customer Service Advisor, Card Payment to engage with customers by phone and email, handling account updates, payments, and inquiries. You will collaborate with team members and management to provide top-tier service.

The role emphasizes accurate documentation, resolving payment issues, and contributing to training and customer satisfaction initiatives in a fast-paced environment.