Hybrid Payments Tech Support Advisor

Mastercard; New York (NY); Hybrid; USD 29.000 - 43.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Zusammenfassung

Mastercard is seeking a Customer Contact Centre Advisor to join our Payments/Technical Support team. You will be the first point of contact for customers, handling enquiries, incidents and service requests with accuracy and professionalism.

Based near Harrogate, the role offers structured training, a clear progression path and a hybrid working arrangement allowing up to two days remote once trained.

Qualifikationen

• Experience in a professional or office environment.
• Customer-facing or service-oriented work experience.
• Clear and professional communication skills.
• Ability to handle multiple priorities with accuracy.
• A proactive, customer-focused approach and willingness to learn.

Aufgaben

• Act as a first point of contact for customers across services.
• Support customer enquiries, technical questions and maintenance guidance.
• Progress incidents and service requests per processes and SLAs.
• Collaborate with internal teams to enable timely resolution.
• Maintain accurate records, logs and hand-overs.
• Apply structured processes and sound judgement in time‑critical situations.
• Escalate issues appropriately and contribute to a service-focused team.

Kenntnisse

Communication skills

Customer-facing

Attention to detail

Working under pressure

Proactive service mindset

Ausbildung

ITIL Foundation

Tools

Service Desk tools

Jobbeschreibung

Mastercard is seeking a Customer Contact Centre Advisor to join our Payments/Technical Support team. You will be the first point of contact for customers, handling enquiries, incidents and service requests with accuracy and professionalism.

Based near Harrogate, the role offers structured training, a clear progression path and a hybrid working arrangement allowing up to two days remote once trained.