Credit Card Payments Specialist

SI Scholastic Inc.; Missouri; Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Scholastic Inc. seeks a detail-focused Customer Service specialist to ensure PCI-compliant handling of credit card orders. You will generate tokens, redact numbers, and assist with exception reporting while researching orders in Oracle and AS/400.

The role includes inbound calls and outbound clarifications, with collaboration across customer service teams, and feedback to management. The position requires strong communication, confidentiality, and the ability to multitask across multiple

Qualifikationen

• Experience in customer service is required.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and oral communication skills and the ability to listen and contribute in a team.
• Strong problem solving and multi-tasking abilities across multiple systems.
• Ability to work independently with high accuracy and attention to detail.
• Adherence to PCI compliance and security guidelines.

Aufgaben

• Generate tokens for all credit card orders received via email, fax, and mail.
• Redact credit card numbers after processing orders.
• Assist in processing credit card exception reporting.
• Research orders in Oracle, AS/400 and other web-based systems.
• Answer incoming calls and provide order assistance; make outbound clarification calls.
• Coordinate with internal transfer calls from customer service and the St Charles Inside Sales office.
• Provide feedback to NSO management and perform other duties as required.

Kenntnisse

Customer service experience

Written and verbal communication

Attention to detail

Team collaboration

Ability to learn quickly

Discretion and confidentiality

Decision making

Tools

Oracle

AS/400

Salesforce/Demandware

Excel

Outlook

Word

Jobbeschreibung

Scholastic Inc. seeks a detail-focused Customer Service specialist to ensure PCI-compliant handling of credit card orders. You will generate tokens, redact numbers, and assist with exception reporting while researching orders in Oracle and AS/400.

The role includes inbound calls and outbound clarifications, with collaboration across customer service teams, and feedback to management. The position requires strong communication, confidentiality, and the ability to multitask across multiple