Card Fraud & Disputes Investigator

Wollborg Michelson Personnel Service Inc; Sacramento (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Wollborg Michelson Recruiting is seeking a Card Investigations Technician to investigate and resolve suspected fraud and disputed transactions across debit/credit cards, ATMs, and online services. You will review member activity, verify suspicious transactions, document findings, and support fraud recovery with urgency and accuracy.

Responsibilities include monitoring card activity, contacting members, preparing claims materials, and ensuring compliance with security and regulatory requirements.

Qualifications

• High school completion with knowledge of financial services or card operations.
• Experience investigating suspicious activity and resolving transaction disputes preferred.
• Ability to meet deadlines and regulatory timeframes.
• Familiarity with card regulations and financial policies.
• Strong written and verbal communication; attention to detail.

Responsibilities

• Monitor card activity using fraud detection processes.
• Identify, investigate, document, and resolve fraud and dispute claims.
• Contact members to verify suspicious debit/credit card activity.
• Report verified fraud to internal teams, vendors, and authorities.
• Prepare materials for fraud claims, disputes, chargebacks, and recovery.
• Maintain evidence and records per procedures.
• Process chargebacks and reimbursements with correct codes.
• Respond to inquiries from members, branches, and departments.
• Escalate issues affecting assets, compliance, or member satisfaction.
• Provide fraud information to internal departments and authorities.

Skills

Oral and written communication

Attention to detail

Organizational skills

Judgment and discretion

Problem solving

Independence and collaboration

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Personal computer skills

Job description

Wollborg Michelson Recruiting is seeking a Card Investigations Technician to investigate and resolve suspected fraud and disputed transactions across debit/credit cards, ATMs, and online services. You will review member activity, verify suspicious transactions, document findings, and support fraud recovery with urgency and accuracy.

Responsibilities include monitoring card activity, contacting members, preparing claims materials, and ensuring compliance with security and regulatory requirements.