Card Fraud Investigations Specialist

Golden 1 Credit Union; Sacramento (CA); On-site; USD 48,000 - 52,000; Full time

Job summary

Golden 1 Credit Union is hiring a Card Investigations Representative to investigate and resolve card fraud and disputes, ensuring regulatory compliance and safeguarding member accounts. You will work with Visa, Mastercard, processors, and members to drive accurate decisions and timely resolutions.

The role emphasizes attention to detail, strong analytical skills, and effective communication in a fast-paced Fraud & Disputes environment.

Qualifications

• HS Diploma or GED required.
• 2+ years relevant fraud/investigations experience preferred.

Responsibilities

• Investigate and resolve card fraud and nonfraud dispute claims.
• Research and review documents for dispute submissions.
• Maintain regulatory compliance and protect member assets.

Skills

Fraud investigations

Reg E/Z compliance

Communication

Education

HS Diploma / GED

Job description

Golden 1 Credit Union is hiring a Card Investigations Representative to investigate and resolve card fraud and disputes, ensuring regulatory compliance and safeguarding member accounts. You will work with Visa, Mastercard, processors, and members to drive accurate decisions and timely resolutions.

The role emphasizes attention to detail, strong analytical skills, and effective communication in a fast-paced Fraud & Disputes environment.