Card Investigations Technician

Pacific Staffing; Manlove (CA); Remote; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Card Investigations Technician role supported by Pacific Staffing is a remote position for a leading financial institution. The role involves detecting, investigating, and resolving fraudulent activity across debit, credit, ATM, and online transactions while ensuring timely resolution and a positive member experience.

Ideal candidates have 2+ years in banking, strong customer service, and thrive in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent.
• Two years of experience in a financial institution.
• Strong data entry skills.
• Excellent organizational and multitasking abilities.
• Effective oral and written communication.
• Attention to detail in documentation and investigations.
• Proficiency with MS Excel.

Aufgaben

• Operate and monitor card fraud detection systems and reporting.
• Investigate and resolve fraud and dispute claims with members, merchants, processors, and law enforcement.
• Provide timely support to branches and departments and escalate issues when necessary.
• Gather, evaluate, and document evidence for investigations and prepare Visa-compliant chargeback documentation.
• Share relevant fraud information with internal teams and external authorities for recovery and prevention.
• Maintain knowledge of compliance requirements, audits, and Visa dispute updates.
• Process reimbursements, update claims systems, and perform daily administrative tasks.

Kenntnisse

Banking experience

Data entry

Organizational skills

Communication

Attention to detail

Excel

Ausbildung

High school diploma

Jobbeschreibung

Card Investigations Technician

We are seeking a detail-oriented Card Investigations Technician to support card services operations for a leading financial institution. This role is responsible for detecting, investigating, and resolving fraudulent activity across debit, credit, ATM, and online transactions. Working in a fast-paced environment, the Card Investigations Technician will ensure timely resolution of claims while maintaining a positive member experience. The ideal candidate will have 2+ years of banking experience, strong customer service, and thrive in a fast paced environment.

Job Details

• Pay: $22/hour
• 100% remote (must reside in CA)
• Mon-Fri 8:00 am-5:00 pm
• Temp - 6 months

Primary Responsibilities

• Operate and monitor card fraud detection systems while ensuring accurate processes and reporting.
• Investigate and resolve fraud and dispute claims, maintaining communication with members, merchants, processors, and law enforcement.
• Provide timely support to branches and departments, addressing member issues and escalating concerns when necessary.
• Gather, evaluate, and document evidence for investigations, preparing chargeback documentation in compliance with Visa requirements.
• Share relevant fraud account information with internal teams and external authorities to support recovery and prevention efforts.
• Maintain knowledge of compliance requirements, including state and federal regulations, audit standards, and Visa dispute resolution updates.
• Process reimbursements, update claims systems, and perform additional administrative tasks to support daily operations.

Skills and Qualifications

• High school diploma or equivalent required.
• Two years of experience in a financial institution.
• Strong data entry skills.
• Excellent organizational skills with the ability to prioritize, multi-task, and meet deadlines.
• Effective oral and written communication skills.
• Attention to detail in documentation and investigations.
• Proficiency with basic office tools and systems, including MS Excel.