Card Fraud & Digital Banking Specialist

Centennial Bank; Conway (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Centennial Bank is seeking an Electronic Banking Card Specialist to support debit and credit card operations and resolve card-related issues. You will work with front-office teams, process routine transactions, and ensure compliance with Regulation E and UDAAP.

Responsibilities include handling queues, researching fraud, reconciling daily card activity, and completing required BSA/AML training. Prior experience with card systems is a plus in a fast-paced banking environment.

Qualifications

• High school or GED, plus 12–18 months related experience or training.
• Must possess demonstrated ability to navigate various software.
• Minimum of one year banking experience.
• Experience with card systems is a plus.

Responsibilities

• Receive and respond to internal queues of front office requests (tickets, emails, calls, letters, card applications).
• Research and process daily card fraud.
• Process, reconcile, and balance day-to-day card transactions.
• Adhere to regulations including Regulation E and UDAAP; complete required compliance training.

Skills

10-Key

Data Entry

Spreadsheet

Word Processing

Communication Skills

Customer Service

Education

High School Diploma or GED

1 year banking experience

Tools

FIS Bankway

FIS Data Navigator

CMSe

Job description

Centennial Bank is seeking an Electronic Banking Card Specialist to support debit and credit card operations and resolve card-related issues. You will work with front-office teams, process routine transactions, and ensure compliance with Regulation E and UDAAP.

Responsibilities include handling queues, researching fraud, reconciling daily card activity, and completing required BSA/AML training. Prior experience with card systems is a plus in a fast-paced banking environment.