Card Fraud & Operations Specialist

CEN

Florida

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Job summary

CEN is seeking an Electronic Banking Card Specialist to handle debit/credit card operations, card applications, and disputes while complying with federal regulations. The role supports customers through collaboration with banking professionals.

Responsibilities include processing card transactions, researching fraud, and adhering to Regulation E and UDAAP, with training in BSA/AML and other compliance. Teamwork and strong documentation are essential in a fast-paced environment.

Qualifications

High school diploma or GED; additional schooling or on-the-job training in a specific skill area such as data processing or clerical work.
1 year banking experience or related training.
Ability to read and understand policy manuals and safety/operational documents; ability to write routine reports.
Basic math skills: addition, subtraction, multiplication, division; ability to compute rate, ratio and percent.

Responsibilities

Receive and respond to front-office queues (tickets, emails, calls, letters, card applications).
Research and process daily card fraud.
Process, reconcile, and balance day-to-day card transactions.
Adhere to all federal regulations including Regulation E and UDAAP.
Complete required BSA/AML and other compliance training.
Maintain alertness and operate in a safe manner.
Perform other related duties as assigned.