Senior Card Issues & Fraud Specialist – Electronic Banking

CEN; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

CEN is seeking an Electronic Banking Card Specialist, Sr who serves as a subject matter expert for debit and credit cards, handling card disputes and complex customer issues in coordination with banking professionals.

The role requires responding to queues (tickets, emails, and calls), resolving fraud, reconciling daily card transactions, and ensuring compliance with Reg E and UDAAP. Strong communication and attention to detail are essential.

Qualifications

• High school or GED plus on-the-job education in a skill area; 19 to 23 months related experience and/or training, or equivalent.
• Ability to read and understand policy manuals and write routine reports and correspondence.
• Intermediate software skills: 10-Key, alphanumeric data entry, spreadsheet, and word processing.

Responsibilities

• Receive and respond to internal queues of front office requests (tickets, emails, calls).
• Work with lenders/retail and customers to resolve card issues, errors, and fraud.
• Process, reconcile, and balance day-to-day card transactions.
• Resolve cardholder issues in coordination with front line staff and customers (about 10% of time).
• Adhere to federal regulations including Regulation E and UDAAP.
• Complete required BSA/AML training and other compliance training.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

High school diploma or GED with related training

Tools

10-Key

Alphanumeric Data Entry

Spreadsheet

Word Processing/Typing

Job description

CEN is seeking an Electronic Banking Card Specialist, Sr who serves as a subject matter expert for debit and credit cards, handling card disputes and complex customer issues in coordination with banking professionals.

The role requires responding to queues (tickets, emails, and calls), resolving fraud, reconciling daily card transactions, and ensuring compliance with Reg E and UDAAP. Strong communication and attention to detail are essential.