Card Disputes Analyst — Flexible, Part-Time

Patronus AI; United States; Hybrid; USD 76,000 - 172,000; Full time

Job summary

Patronus AI is a frontier lab building simulation research and infrastructure to accelerate progress toward human-aligned AGI. We’re looking for card disputes and chargeback analysts who do this work today.

In your role you work cardholder disputes on the issuer side, apply Reg E and Reg Z timelines, issue provisional credit, and file chargebacks and review representments under network rules. You don't need an AI background.

Responsibilities

• Explain how the work is done in your role: the steps, the documents, who decides what, and where things go wrong.
• Review realistic task packets, such as dispute case files, cardholder claims, Reg E and Reg Z timelines, provisional credit decisions, chargeback filings and representment reviews, and flag anything a practitioner would find unrealistic.
• Write scoring rubrics precise enough that two independent reviewers reach the same verdict.
• Create new, original tasks from fictional scenarios, solve them yourself and document your reasoning.
• Work independently and asynchronously, meet agreed deadlines and work in reviewer feedback.

Job description

Patronus AI is a frontier lab building simulation research and infrastructure to accelerate progress toward human-aligned AGI. We’re looking for card disputes and chargeback analysts who do this work today.

In your role you work cardholder disputes on the issuer side, apply Reg E and Reg Z timelines, issue provisional credit, and file chargebacks and review representments under network rules. You don't need an AI background.