Fraud & Disputes Intern - Data-Driven Investigator

United States Digital Space LLC; United States; Remote; USD 7,600 - 10,000; Full time

Job summary

United States Digital Space LLC is seeking a Fraud & Disputes Intern to analyze and respond to disputes on card and ACH transactions. You will work with fraud/risk and disputes teams to determine actions and improve processes in a fast-paced setting.

The role is a paid internship with full-time hours Monday to Friday, 9:00 am to 5:30 pm Central Time, and requires familiarity with Claude or similar AI tools to boost productivity and research capabilities.

Qualifications

• Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.

Responsibilities

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand our systems and tools; investigate account patterns through data analysis.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Skills

Data analysis

Decision making

Attention to detail

Problem solving

Communication

Self-start

Tools

Claude

Job description

United States Digital Space LLC is seeking a Fraud & Disputes Intern to analyze and respond to disputes on card and ACH transactions. You will work with fraud/risk and disputes teams to determine actions and improve processes in a fast-paced setting.

The role is a paid internship with full-time hours Monday to Friday, 9:00 am to 5:30 pm Central Time, and requires familiarity with Claude or similar AI tools to boost productivity and research capabilities.