Chargeback Ops Intern: AI-Driven Disputes & Insights

United States Digital Space LLC; United States; Remote; USD 8,100 - 9,700; Full time

Job summary

United States Digital Space LLC seeks a Chargeback Operations Intern to analyze disputed transactions and coordinate with fraud and disputes teams to resolve cases. You will examine patterns, follow internal policies, and contribute to loss-prevention improvements using data-driven methods.

You will work full-time, Monday–Friday, 9:00 am–5:30 pm Central Time, in a paid internship role designed for rapid growth within a dynamic fintech environment.

Qualifications

• Experience analyzing data and making decisions in fast-paced, ambiguous environments.
• Strong analytical and problem-solving abilities.
• Excellent communication and business judgment.
• Ability to work with minimal supervision after training.
• Familiarity with AI tools to boost productivity.

Responsibilities

• Investigate disputed card, debit, and ACH transactions and resolve within timelines.
• Collaborate with fraud and disputes teams to determine next steps on a case-by-case basis.
• Analyze individual transactions using internal policies to identify patterns or trends.
• Understand systems and tools; analyze account patterns through data analysis.
• Work with analysts, operations specialists, data scientists and engineers to improve loss prevention processes and tools.
• Learn domain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed SLAs for timely resolution of queued cases and minimize losses.
• Handle escalations from internal and external stakeholders professionally.
• Demonstrate experience with Claude or equivalent LLM tools to enhance productivity and communication.

Skills

Data analysis

Attention to detail

Problem solving

Business judgment

Communication

Self-start

AI tools (Claude/LLM)

Tools

Claude AI tools

Job description

United States Digital Space LLC seeks a Chargeback Operations Intern to analyze disputed transactions and coordinate with fraud and disputes teams to resolve cases. You will examine patterns, follow internal policies, and contribute to loss-prevention improvements using data-driven methods.

You will work full-time, Monday–Friday, 9:00 am–5:30 pm Central Time, in a paid internship role designed for rapid growth within a dynamic fintech environment.