Card Dispute & Fraud Investigator

FIRST SERVICE CREDIT UNION; Houston (TX); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

FIRST SERVICE CREDIT UNION in Houston, Texas, seeks a specialists for card-related fraud, disputes, and risk mitigation. Responsibilities include investigating debit, credit, and ATM disputes while ensuring compliance with Regulation E and Visa rules.

The ideal candidate has 1-3 years of relevant experience, strong analytical and investigative skills, and a high school diploma or GED. This role is essential for protecting members and minimizing financial losses.

Formación

• 1-3 years of relevant experience in fraud prevention or resolution.
• Expert knowledge of Regulation E and Visa/Pulse dispute rules.
• Ability to make risk-based decisions in time-sensitive situations.

Responsabilidades

• Investigate and resolve card-related disputes for compliance.
• Monitor and action real-time fraud alerts from card networks.
• Identify and recommend improvements based on emerging fraud trends.

Conocimientos

Regulation E knowledge

Investigative skills

Analytical skills

Interpersonal skills

Attention to detail

Educación

High school education or GED

Descripción del empleo

FIRST SERVICE CREDIT UNION in Houston, Texas, seeks a specialists for card-related fraud, disputes, and risk mitigation. Responsibilities include investigating debit, credit, and ATM disputes while ensuring compliance with Regulation E and Visa rules.

The ideal candidate has 1-3 years of relevant experience, strong analytical and investigative skills, and a high school diploma or GED. This role is essential for protecting members and minimizing financial losses.