Card Dispute & Fraud Investigator

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in Houston, Texas, seeks a specialists for card-related fraud, disputes, and risk mitigation. Responsibilities include investigating debit, credit, and ATM disputes while ensuring compliance with Regulation E and Visa rules.

The ideal candidate has 1-3 years of relevant experience, strong analytical and investigative skills, and a high school diploma or GED. This role is essential for protecting members and minimizing financial losses.

Qualifications

• 1-3 years of relevant experience in fraud prevention or resolution.
• Expert knowledge of Regulation E and Visa/Pulse dispute rules.
• Ability to make risk-based decisions in time-sensitive situations.

Responsibilities

• Investigate and resolve card-related disputes for compliance.
• Monitor and action real-time fraud alerts from card networks.
• Identify and recommend improvements based on emerging fraud trends.

Skills

Regulation E knowledge

Investigative skills

Analytical skills

Interpersonal skills

Attention to detail

Education

High school education or GED

Job description

FIRST SERVICE CREDIT UNION in Houston, Texas, seeks a specialists for card-related fraud, disputes, and risk mitigation. Responsibilities include investigating debit, credit, and ATM disputes while ensuring compliance with Regulation E and Visa rules.

The ideal candidate has 1-3 years of relevant experience, strong analytical and investigative skills, and a high school diploma or GED. This role is essential for protecting members and minimizing financial losses.