Card Services Lead: Fraud & Disputes

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in Houston, Texas seeks a leader to supervise Card Disputes and Servicing teams, ensuring compliance and excellence in member service. Responsibilities include overseeing fraud investigations and team performance metrics.

The ideal candidate should have 3-5 years of relevant experience, a bachelor's degree or equivalent certification, and strong leadership skills. The position requires a professional demeanor, especially during crisis situations, with a focus on continuous improvement and regulatory adherence.

Qualifications

• 3-5 years of experience in card servicing or fraud management.
• Strong knowledge of Regulation E and card network rules.
• Expertise in analyzing card fraud data and implementing strategies.

Responsibilities

• Lead the Card Disputes and Card Servicing teams.
• Ensure regulatory compliance and monitor card fraud activities.
• Manage daily card operations and support functions.
• Supervise performance metrics and implement corrective actions.

Skills

Leadership skills

Coaching abilities

Fraud detection

Card servicing knowledge

Education

Bachelor's degree or equivalent certification

Tools

Fraud platforms (Verafin or equivalent)

Card management systems

Digital banking platforms

Job description

FIRST SERVICE CREDIT UNION in Houston, Texas seeks a leader to supervise Card Disputes and Servicing teams, ensuring compliance and excellence in member service. Responsibilities include overseeing fraud investigations and team performance metrics.

The ideal candidate should have 3-5 years of relevant experience, a bachelor's degree or equivalent certification, and strong leadership skills. The position requires a professional demeanor, especially during crisis situations, with a focus on continuous improvement and regulatory adherence.