Car Wash Shift Lead: Operations & Guest Experience

Gen3 Tommys Express Llc; Big Rapids (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Growth opportunity

Health insurance

Competitive pay

Performance bonus

Job summary

Gen3 Tommys Express Llc is seeking a Retail Shift Leader to oversee daily car wash operations, ensure exceptional guest experience, and lead the team to achieve sales and service goals. You will coordinate with the Assistant and General Manager to complete site responsibilities accurately and efficiently.

The role requires supervising opening and closing tasks, maintaining equipment and logs, and delivering strong guest relations.

Qualifications

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in all opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests within the car wash
• Exceed Guest expectations
• Oversee all aspects of the site
• Retain and create new customer relations
• Maintain unit, grounds, and car wash
• Must be able to open and close wash
• Maintain maintenance logs, inventory, and reports as needed
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist
• Maintain and fill detergent and wash supply
• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
• Maintain awareness of chemical titrations and volumetric
• First point of contact for guest relation issues
• Properly handle wash issues before escalating
• Report daily highlights of team members, equipment, and sales
• Daily and preventative maintence of wash equipment
• Able to work opening, mid, and closing shifts on a weekly basis
• Ensure every team member in Flight Deck 1 is executing proper dialogue
• Team Member Relations:
• Aid in managing the team and developing relationships
• Following checklists
• Provide team accountability
• Any additional tasks that pertain to benefitting the company and taking care of the guests
• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Train new team members and franchisees through the Proficiencies Acquired Credentialing book
• Train new team members on awareness and safety procedures
• Opportunities to travel and train staff at Tommys locations
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Education

High school diploma or GED

Job description

Gen3 Tommys Express Llc is seeking a Retail Shift Leader to oversee daily car wash operations, ensure exceptional guest experience, and lead the team to achieve sales and service goals. You will coordinate with the Assistant and General Manager to complete site responsibilities accurately and efficiently.

The role requires supervising opening and closing tasks, maintaining equipment and logs, and delivering strong guest relations.