Car Wash Site Leader - Guest Experience & Growth Champion

Tommy Car Wash Systems; Lambertville (MI); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Daycare on-site

Paid time off

Paid holidays

Tuition assistance

Learning program

Growth opportunities

Team culture

Nationwide presence

Job summary

Tommy's Express is seeking an Assistant Site Manager to exceed guest expectations and provide a friendly experience while assisting daily operations under the general manager. The role emphasizes leadership, staff development, and ensuring company standards are followed across a busy car wash environment.

Responsibilities include managing shifts, leading weekly meetings, training team members, maintaining schedules, and handling guest-related issues.

Qualifications

• 2-4 Years Managerial Experience.
• 2 Years Training Experience.
• Proven experience in a successful guest service role.
• Exceptional verbal and communication skills.
• Must be able to problem solve and multi-task.
• High school diploma or GED.

Responsibilities

• Protect the interests of the company and profitability; grow the business.
• Ensure that all company policies are maintained, current and up to date.
• Monitor Dashboard/ manager app and delegate where needed.
• Able to manage opening, mid, and closing shifts on a weekly basis.
• Lead weekly meetings with Assistant Site Leaders that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
• Provide specialized leadership, training, and support to every Assistant Site Leader, Shift Leader, Site Specialist, and Team Member.
• Communicate daily with every Assistant Site Leader either in person, by phone, or Teams.
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that all personnel-related paperwork is kept locked, current, and compliant
• Professionally interview and hire the best candidates
• Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.

Education

High school diploma or GED

Job description

Tommy's Express is seeking an Assistant Site Manager to exceed guest expectations and provide a friendly experience while assisting daily operations under the general manager. The role emphasizes leadership, staff development, and ensuring company standards are followed across a busy car wash environment.

Responsibilities include managing shifts, leading weekly meetings, training team members, maintaining schedules, and handling guest-related issues.